Service part, repair part, or replacement part cost is expected to ecalate further with currency fluctuations. High material and labour cost also contributed to the increasing parts cost. Hence, the purpose of Extended Waarnty programs is to curbe with the uncertainties.
A surge in minimum wage in recent years would have affected most businesses especially labour intensive industries. Therefore, it is wise to hedge the future repair cost withour Extended Warranty programs
Transportation cost includes technician’s travelling time and mileage claims for repairs of big items such as TV, washing machine, Clothes dryer, refrigerators, air-conditioning, water heater & dish washer.
What We Offer
On top of the hedging of parts, labour and transportation cost, E-Warranty offers 3 months repair warranty period for the same failure that occurs within 3 months after the last repair. This is our commitment to ensure quality of service and customer satisafactions.
FAQ – Extended Warranty Program
RP plans are available for 1+1 year and 2 + 1 year
RP is One to One replacement when the products breaks down on the 2nd year or 3rd year upon the expiry of manufacturer warranty
We have more than 250 ASC throughout Peninsular Malaysia, Sabah & Sarawak.
Normally within 24-48 hours from the receipt of official complaint.
You may refer to your reseller / dealer whom you purchased your product from.
What if the customer lost his/her CI, can he/she still claim for the repair when there is a breakdown?
Yes, he/she may as long as the details of the customer including the products are accurate.
It is only applicable to most branded provided in the list.
No, you may not.
Name, I/C no. address, postcode, Mobile no, product brand, model, serial no. Date of Purchase & warranty plan.
Yes, a copy of Confirmation of submission can be printed from our online registration system by our authorized resellers.An e certificate will be send via email to customer
Manufacturer warranty + EWP: 1 + 1, 1+2, 1+ 3, 1+4, 2+1, 2+3 & 3+2.
The replacement of product is based on Brand, size & like for like basis.
Not applicable for cash & carry products. It must be above 32” TV, washing machine / dryer, refrigerators / freezer, air-conditioning, hood and hob or equivalent.
Yes, the replacement cost will be the balancing amount from the Sum Insured of the product.
A copy of Terms and Conditions can be obtained from our authorized resellers.
Yes, it is transferable but customer must write in to inform us the new owner details.
No, it does not cover natural disaster, accidental damage & theft. This is covered under All Risk insurance.
The minimum dead pixels must not be below 8 dots.
Yes, it covers LED / LCD / Plasma panel.
It covers the similar warranty to manufacturer’s warranty (mirror coverage)- Refer Terms and Conditions.
I must purchase the EWP at the time I purchase the Electrical product.
Our EWP covers:
• Electrical Appliances
• Mobile / Smart Phone
• Printers & Facsimile
• Computer & Laptop
• Health Equipment
• Home Warranty Plus
• CCTV & Alarm System
You may extend the warranty total not more than 60 months including the manufacturer warranty period from the date of purchase.
EWP is the warranty extended from the expiry of the manufacturer warranty period.
We have been providing comprehensive warranty solutions since 2006 and have more than 20 years of working experience in Electrical & Electronics industry.
Wide Repairer Network
Our wide nationwide Authorized Service Repairer network of experienced and professional technicians
Fast & Easy Claims
Fast, easy & paperless claim process makes E-Warranty as one of the most preferred partners. We describe what our commitment to transparency means for our clients to review process on our 24/7 web-based repair status checking system.
Mr Terence W
Harum bin Minah
Request a Call Back
For Personal : Would you like to speak to our Customer Careline over the phone ? Just submit your details and we’ll be in touch shortly. You can also email us if you would prefer.
For Businesses : Do you have questions or enquiries about how our E-Warranty can help your company? Send us an email and we’ll get in touch shortly, or phone +6016 – 3585 747 between 09:00 and 17:30 Monday to Friday (except Public Holiday) – we would be delighted to speak. Otherwise you can also email us at : firstname.lastname@example.org